Booth's Unsung Hero - Kevin Terrell, AV Technician

By Aakash Degwekar ‘16

As Kevin Terrell rushes into the conference room at Gleacher where we are meeting, he reaches out to make some adjustments to the projection controls on the table, seemingly by instinct. He could be required to fix an issue somewhere else any minute, so he’s learnt to make good use of his time, he tells me.

 Kevin is responsible for AV troubleshooting at Gleacher, and is to Evening/Weekend (and many Full Time) students what Paul Karabush is to students at Harper. ChiBus caught up with Kevin to learn more about what it takes to troubleshoot AV issues day in and day out.

Chicago Business [CB]: Tell us a bit more about your background in AV operations?

 Kevin Terrell [KT]: I’ve been doing AV work for over twenty years. I’ve been at Booth since 2010 and have been at my current role for a year and a half. AV technology has changed a lot in twenty years, but the pace of the job doesn’t change. Time is of the essence and that makes the job fun.

[CB]: Describe your typical day in three words.

[KT]: Hectic. Fast. Random.

[CB]: ‘Random’ is an interesting choice. Can you tell us about a particularly random day you’ve had recently?

 [KT]: I say random because I really try to stay on top of technology changes, but there’s always a new issue that I don’t have an immediate fix for. Recently, a lot of professors switched to MacBook Airs and the settings for those are different from even those of other Macs. This one day recently, it felt like every classroom simultaneously had different issues with MacBook Airs. The settings wouldn’t work in one room, while the screen sizing was all off in another. I didn’t solve every problem right away, but I licked my wounds and learned how to fix the issues, so hopefully I can deal with them next time.

 [CB]: What are your goals as you think about ‘serving your customers’?

 [KT]: I like to be proficient at my job and be perceived as being so, to be prompt and being ready to go to address issues, and finally to maintain poise and take any tense situations with professors/students with a grain of salt. Professors and students have been very nice and considerate to me. Early on, the faculty was very tolerant because I was new and was learning the job. I know I’m working with the best and brightest - they are very focused on doing their jobs well and don’t often think about my job. If there are tense moments as I’m helping them with AV issues, I don’t take it personally.

 [CB] What do you like do outside of work?

 [KT]: I play the guitar, paint a bit, and read a lot, particularly about philosophy.

 [CB] What kind of superpower do you want to have?

 [KT]: Mine changes every week. This week I want to read minds-but then again, I may not like what I read.